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Frequently asked questions

📦 How much does shipping cost and how long does it take?

We offer Cash on Delivery (COD) throughout the UAE for 15 AED. Your snacks will arrive within 1-3 business days.

🌍 Can I buy these products if I'm in the UAE?

Our products are sold exclusively for export and international consumption. They're intended for customers shipping outside the UAE.

💰 What's your refund policy?

We accept refunds only for damaged products, wrong items shipped, or our fulfillment errors. You must contact us within 24 hours of delivery with photos. We don't accept returns for change of mind or taste preferences.

📸 What if my order arrives damaged?

Contact us immediately at Snackhub.store@gmail.com within 24 hours of delivery. Include your order number and clear photos of the damage. We'll review and process approved refunds or replacements quickly.

🛃 Who is responsible for customs and import regulations?

As the buyer, you're responsible for ensuring products comply with your destination country's import laws, customs regulations, and food safety standards.

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